June 5, 2022

Device Compatibility

Check device compatibility in 3-steps: eSIM Compatible Devices Brand Models Apple iPhone SE 2020, SE 2022iPhone XRiPhone XS, XS Max, XS Max GlobaliPhone 11, 11 Pro, […]
June 5, 2022

[iOS & Android] Turn on eSIM Plan

Turn on eSIM Plans For iOS devices Go to “Settings” > “Cellular/Mobile Data”. Select your eSIM under “Cellular/Mobile Data”. Enable “Turn on This Line” option. For […]
June 5, 2022

[iOS & Android] Select Supported Network

Select Supported Network Your eSIM will automatically connect to a supported network. Othewise: For iOS devices Go to “Settings” > “Cellular/Mobile Data”. Select your eSIM under […]
June 5, 2022

[iOS & Android] Update eSIM APN Settings

Update eSIM APN Settings For iOS devices Go to “Settings” > “Cellular/Mobile Data”. Enter APN provided in APN Field and leave the remaining blank. (All lower […]
June 5, 2022

Error: Invalid Activation Code

Error: Invalid Activation Code This error message appears when you scanned an invalid QR Code such as Klook booking QR. Scan the eSIM QR sent through […]
June 5, 2022

Error: Unable to Complete Data Plan Change

Error: Unable to Complete Data Plan Change This error message appears when installation failed which can be caused by different reasons. Poor connection – Use stable […]
June 5, 2022

Error: Cellular Plans From This Carrier Cannot be Added

Error: Cellular Plans From This Carrier Cannot be Added This error message appears when you try to install an eSIM on a network-locked device. Verify if […]
June 5, 2022

Error: PDP Authentication Failure

Error: PDP Authentication Failure This error message is related to your settings or eSIM data/validity. Please check the following: The APN is set according to the […]
June 5, 2022

Device is Network Locked

Device is Network Locked eSIMs can only be installed on devices that are both eSIM-compatible and network unlocked. Please contact your mobile carrier to unlock your […]
June 6, 2022

Slow network speeds

Slow network speeds Speed is dependent on coverage, congestion, or prioritization of the local carrier. Data speed depends on the network signal, congestion, terrain and distance […]
December 26, 2022

Accidentally deleted eSIM after installation

Accidentally deleted eSIM after installation In case accidental deletion of your eSIM after installation, request for replacement eSIM here (fee applies). IMPORTANT NOTE: It may take […]
March 2, 2023

[iOS & Android] Installed eSIM but no Data

To use eSIM after installation: For iOS devices For Android devices IMPORTANT NOTE: It is advisable to restart your device after making the setting changes above. […]
August 22, 2023

[iOS] eSIM “Activating” after installation

[iOS] eSIM “Activating” after installation Please be advised not to delete the eSIM or attempt to reinstall. Restart your device and connect to a stable WiFi […]
November 24, 2023

[iOS] Enabling Hotspot using eSIM

[iOS] Enabling Hotspot using eSIM 1. Go to “Settings” > “Mobile Data” > Your “eSIM” Settings.2. Select “Mobile Data Network” > APN > Personal Hotspot > […]
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