November 24, 2023

[iOS] Enabling Hotspot using eSIM

[iOS] Enabling Hotspot using eSIM 1. Go to “Settings” > “Mobile Data” > Your “eSIM” Settings.2. Select “Mobile Data Network” > APN > Personal Hotspot > […]
August 22, 2023

[iOS] eSIM “Activating” after installation

[iOS] eSIM “Activating” after installation Please be advised not to delete the eSIM or attempt to reinstall. Restart your device and connect to a stable WiFi […]
March 2, 2023

[iOS & Android] Installed eSIM but no Data

To use eSIM after installation: For iOS devices For Android devices IMPORTANT NOTE: It is advisable to restart your device after making the setting changes above. […]
December 26, 2022

Accidentally deleted eSIM after installation

Accidentally deleted eSIM after installation In case accidental deletion of your eSIM after installation, request for replacement eSIM here (fee applies). IMPORTANT NOTE: It may take […]
December 12, 2022

Coverage & Networks

Asia North America/Central/South America Oceania Africa Europe
June 6, 2022

Slow network speeds

Slow network speeds Speed is dependent on coverage, congestion, or prioritization of the local carrier. Data speed depends on the network signal, congestion, terrain and distance […]
June 5, 2022

Device is Network Locked

Device is Network Locked eSIMs can only be installed on devices that are both eSIM-compatible and network unlocked. Please contact your mobile carrier to unlock your […]
June 5, 2022

Error: PDP Authentication Failure

Error: PDP Authentication Failure This error message is related to your settings or eSIM data/validity. Please check the following: The APN is set according to the […]
June 5, 2022

Error: Cellular Plans From This Carrier Cannot be Added

Error: Cellular Plans From This Carrier Cannot be Added This error message appears when you try to install an eSIM on a network-locked device. Verify if […]
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