November 24, 2023
[iOS] Enabling Hotspot using eSIM 1. Go to “Settings” > “Mobile Data” > Your “eSIM” Settings.2. Select “Mobile Data Network” > APN > Personal Hotspot > […]
August 22, 2023
[iOS] eSIM “Activating” after installation Please be advised not to delete the eSIM or attempt to reinstall. Restart your device and connect to a stable WiFi […]
March 2, 2023
To use eSIM after installation: For iOS devices For Android devices IMPORTANT NOTE: It is advisable to restart your device after making the setting changes above. […]
December 26, 2022
Accidentally deleted eSIM after installation In case accidental deletion of your eSIM after installation, request for replacement eSIM here (fee applies). IMPORTANT NOTE: It may take […]
June 6, 2022
Slow network speeds Speed is dependent on coverage, congestion, or prioritization of the local carrier. Data speed depends on the network signal, congestion, terrain and distance […]
June 5, 2022
Device is Network Locked eSIMs can only be installed on devices that are both eSIM-compatible and network unlocked. Please contact your mobile carrier to unlock your […]
June 5, 2022
Error: PDP Authentication Failure This error message is related to your settings or eSIM data/validity. Please check the following: The APN is set according to the […]
June 5, 2022
Error: Cellular Plans From This Carrier Cannot be Added This error message appears when you try to install an eSIM on a network-locked device. Verify if […]