June 6, 2022
Slow network speeds Speed is dependent on coverage, congestion, or prioritization of the local carrier. Data speed depends on the network signal, congestion, terrain and distance […]
June 5, 2022
Error: Unable to Complete Data Plan Change This error message appears when installation failed which can be caused by different reasons. Poor connection – Use stable […]
June 5, 2022
Error: PDP Authentication Failure This error message is related to your settings or eSIM data/validity. Please check the following: The APN is set according to the […]
June 5, 2022
Error: Invalid Activation Code This error message appears when you scanned an invalid QR Code such as Klook booking QR. Scan the eSIM QR sent through […]
June 5, 2022
Error: Cellular Plans From This Carrier Cannot be Added This error message appears when you try to install an eSIM on a network-locked device. Verify if […]
June 5, 2022
Device is Network Locked eSIMs can only be installed on devices that are both eSIM-compatible and network unlocked. Please contact your mobile carrier to unlock your […]
June 5, 2022
Check device compatibility in 3-steps: eSIM Compatible Devices Your eSIM compatible device is not in the list? Let us know if so we can keep it […]
December 26, 2022
Accidentally deleted eSIM after installation In case accidental deletion of your eSIM after installation, request for replacement eSIM here (fee applies). IMPORTANT NOTE: It may take […]
August 22, 2023
[iOS] eSIM “Activating” after installation Please be advised not to delete the eSIM or attempt to reinstall. Restart your device and connect to a stable WiFi […]